REFUND POLICY

1. Overview

At ivyLABS, we are committed to delivering high-quality work and ensuring client satisfaction. This refund policy outlines the circumstances under which refunds may be issued for our services. We encourage open communication throughout the project to address any concerns before they escalate.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• ivyLABS is unable to deliver the agreed-upon services due to internal reasons
• Significant deviation from the agreed scope that cannot be resolved through revisions
• Duplicate or erroneous payments
• Service cancellation before work has commenced (subject to advance payment terms)

3. Non-refundable Items

The following are not eligible for refunds:

• Advance payments or booking fees once work has commenced
• Completed and delivered work that has been approved by the client
• Third-party costs incurred on behalf of the client (domain registrations, hosting, software licences, ad spend)
• Custom work completed as per the agreed specifications
• Consultation fees for meetings and strategy sessions already conducted
• Rush or priority delivery surcharges

4. Refund Process

To request a refund:

• Send an email to legal@ivylabs.in with the subject line "Refund Request"
• Include your project details, invoice number, and reason for the request
• Our team will review your request within 5 business days
• You will receive a written response with our decision and next steps

5. Partial Refunds

In cases where work has partially been completed, a partial refund may be issued for the undelivered portion of the project. The refund amount will be calculated based on the percentage of work completed, time invested, and resources allocated. Any third-party costs already incurred will be deducted from the refund amount.

6. Timeline

Once a refund is approved:

• Bank transfers: 7 to 10 business days
• UPI and digital wallets: 3 to 5 business days
• International transfers: 10 to 15 business days

Refunds will be processed to the original payment method unless otherwise agreed upon.

7. Contact

For any questions regarding refunds or to initiate a refund request, please contact:

ivyLABS
Email: legal@ivylabs.in